ForexGen dealing desk representatives are available during trading hours - 24/5 from Sunday 6:00pm EST to Friday at 2:00pm EST.
You are encouraged to contact the dealing room by phone in these situations:
- If you are not able to access the internet.
- Failing to receive a confirmation on an online order.
- Failing to connect to ForexGen server.
Whenever the trader asks for trading support, our team checks if the trader has performed the trading factually in order to facilitate the trading process and make it faster. Please pay attention to the following instructions before calling the trader support in the trading call center.
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